POLICIES AND PROCEDURES

What Information Does i-counseling Collect and How Is It Used?

Personal User Information
When a user registers on the i-counseling Web site, we collect required personally identifiable data including but not limited to name, e-mail address, mailing address, telephone number and a self-chosen password. Primarily, this data facilitates the interactive environment that makes i-counseling’s program list functional. In addition, we use the data for our records, to communicate with users, and as verification of completed courses for professional organizations (see Information Sharing below). We also collect data during our program examinations that is linked to each user. This information allows users to retake an examination that was not passed. This Web site does not store answers once an examination is passed. A “passed status” is linked with the personal user information.

Demographic Information
The i-counseling Web site collects required and optional information from users both at the time of registration and at later intervals. The demographic information collected includes education, credentials, and other data that aids i-counseling’s research. This information is linked to the personally identifiable information of each user. In addition, a program evaluation is offered to users after they pass the examination. This data is not linked to a specific user, but is aggregate information for the betterment of future and existing programs.

Cookies
This Web site uses cookies to automate interactive features. A cookie is a small text file stored by the Web browser on a user’s computer. These cookies do not compromise security. The use of cookies allows the user to login with an e-mail address and password once per session to avoid having to log in multiple times during an i-counseling visit, especially in reference to the page with the programs. If the user chooses to not accept cookies, the interactive sections of the programs will not function. The i-counseling cookies are removed automatically at the end of each session to prevent another individual from accessing an i-counseling user’s profile from the same public computer.

Log File Information
This Web site collects standard log file information. Software is used to process collected log file information including but not limited to IP address, number of times a page is viewed, number of sessions during which a page is viewed, and browser type. These pieces of information are collected to administer the Web site, identify and resolve problems, and analyze trends by gathering broad demographic information for aggregate use. Log file information is not linked to personal user information.

With Whom Does i-counseling Share Personal Information?

Standard Policy
The i-counseling Web site does not sell or rent personally identifiable information it collects. However, information is shared internally with i-counseling’s parent organization the Center for Credentialing & Education (CCE) as well as CCE’s affiliates, the National Board for Certified Counselors (NBCC) and the NBCC Foundation. We also will share information with professional organizations contacting i-counseling for the purpose of verifying completion of a program hours of its members, certificants or licensees.

Legal Disclaimer
Though i-counseling makes every effort to preserve user privacy within ourselves, our affiliates, and professional organizations, we will disclose personal information when required by law to comply with a current judicial proceeding, court order, or legal or ethical process or investigation.

How Does i-counseling Store and Protect Personal Information?

Personal Data Security
The i-counseling Web site is very concerned about the security of personal data. Only employees who need access to personal information to perform a specific job are granted access to data. Our database is stored on servers behind a firewall in a secure location.

Order/Credit Card Security
The i-counseling Web site takes the security of credit card information very seriously. We use SSL (Secure Sockets Layer) to encrypt credit card information before transmitting it to Verisign directly. In accordance with the Privacy Act (5 U.S.C. § 552a), since we have no specific need for maintaining credit card information in that we do not provide refunds, we do not store credit card data. We do share the confirmation of payment acceptance to initiate the interactive ability to take a purchased program examination.

What Choices Do Users Have in Regard to Releasing Information?

Users must register and provide personal information to view programs. We require personal information to verify identity with professional organizations for which the programs are obtained. Users must provide credit card information online to purchase examinations. Users must enable or accept cookies in order for i-counseling to function properly.

Users have the choice to provide or not provide demographic or survey information. Demographic information is linked to a user’s personal information. Survey information in regard to the program evaluation is not linked to a user’s personal information.

How Can a User Correct Inaccurate Information?

It is the user’s responsibility to change and update profile and personal information at i-counseling. A user may do this by logging in and going to the update profile link on the main program list page.